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MMI CAREERS

ACCOUNT MANAGER (code = AM)

Location: Jakarta, Indonesia Department: IT Min. Experience: Experienced

Job Specification :
  • Required Skills:
    • Minimum 2 years of Account/project management experience.
    • Preferably have 2 years experience in handling Government/Banking account.
    • Proven Account Management skills required in order to create, maintain and enhance customer relationships.
    • Extremely detail oriented.
    • Technical competence (understand software, hardware, networks, etc) will be advantages.
    • Motivated, goal oriented, persistent and a skilled negotiator.
    • High level of initiative and work well in a team environment.
    • Excellent written and oral communication skills.
    • Handles stressful situations and deadline pressures well.
    • Plans and carries out responsibilities with minimal direction.
    • Visibility requires maintaining a professional appearance and providing a positive company image to the public.
    • Good Looking.

    Job Description:

    • Understand sales cycle (Suspect, Prospect, Close, Customer).
    • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
    • Able to conduct Sales events for the assigned customers/industry.
    • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
    • Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
    • Owns the contract and contract renewals for new work for an existing client.
    • Approves Change Orders and invoices, and is responsible for payment collections.
    • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
    • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
    • Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support.
    • Communicates the client’s goals and represent the client’s interests to the team.
    • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
    • Understanding of company capabilities and service, and effectively communicates all offerings to the client.
    • Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.
    • Establish and maintain current client and potential client relationships.
    • Able to conduct Sales events for the assigned customers/industry.

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